Not bad, customer service needs work...

The app itself is pretty good, but the customer service leaves much to be desired. When you have Ulysses’ dark theme active and have the dark theme for OS X active, there is a 1px gap between Ulysses and the OS X top bar. This is seriously annoying if you’re trying to work in the dark and don’t want a bright line in your face. The customer service had no solution for this and just sent me to Apple, telling me it’s their fault. When I shared that switching to a dark wallpaper helped, and it might be useful for other customers, they just shoved it right back in my face, telling me that they can’t tell people to change their wallpapers. I didn’t say that they should tell people anything! I just thought having an option would be better than saying that there’s no fix. I mean, why not at least give the customer the option? At least give them something they can do, instead of telling them there’s nothing and having them suffer for it? I really don’t know what this person’s issue was, but it was inappropriate. In the past, they’ve been better, but recently, the time it’s taken them to respond has also increased, and the quality has decreased by a lot. When I pay this much for an app, I like to know I’m getting quality customer service, too. Just be aware of this issue when making the decision to buy. I know I’m upset with it. I wouldn’t want you to feel like you’re not getting your money’s worth, either. — And, by the way, the dark wallpaper idea does really work. I don’t know how many others like to write at night without eyestrain. It’s easy to make a quick switch to a darker wallpaper temporarily to avoid that annoying bright line — and that, unlike complaining to Apple, or e-mailing Ulysses support — is actually something that will help.

hiru mirin about Ulysses – The Ultimate Writing App, v2.5.2